Do you have questions?

• HOW IS MY FANCY CLUB STATUS DETERMINED?

  Your status is determined by the amount you have spent in a calendar year (e.g. 1 January 2024 - 31 December 2024).

  BASIC starts when you register.

  For BRILLIANT, you must have spent 300 euros.

  As soon as your spending reaches the next level, you immediately move up and have access to the benefits of the respective level for the rest of the current calendar year as well as for the following calendar year.

• HOW DO I REACH THE NEXT LEVEL?

  The levels depend on how much you spend. The more you spend in the SKINY online shop, the higher your level and the better your benefits! When you move up in the FANCY CLUB, you keep all the benefits of the previous level.

  After your purchase, it takes 14 days to see if you have reached the next level. Please note that in case of returns, the points for the returned items will be deducted from your points account.

• DO THE LEVELS EXPIRE OR ARE THEY RESET AT SOME POINT?

  You must continue to spend money to stay in your level. Each level you reach in a calendar year (e.g. 1 January 2024 to 31 December 2024), you keep for the following year.

  For example, if you spend €1,000 in 2024 and reach Brilliant status, you will remain a Brilliant member until the end of 2024. At the beginning of 2025, you will keep the level you earned and your benefits, but your threshold spend for that level will be reset to €0 and you will have to spend the set amount for the level (in this case €1,000) to ensure you stay at that level the following year (2025).

• WILL MY DIAMONDS EVER EXPIRE?

  If you do not make any purchases or earn any points for a period of 12 months, you will be downgraded to the lowest level.

• I ALREADY HAVE A CUSTOMER ACCOUNT. DO I ALSO HAVE TO REGISTER AT THE SKINY FANCY CLUB?

  No, if you already have a customer account, you are automatically a member of the FANCY CLUB! Simply log in directly to your customer account and you will automatically be linked to our FANCY CLUB. Not sure if you have a customer account? Just click here. You will receive a link to reset your password.